Beryl Signature Hotel & Travel

The hotel is located right next to Hoan Kiem Lake, very convenient for traveling and visiting famous places. The staff here are extremely friendly and enthusiastic, always ready to support customers to the fullest. They provided us with a map of Hanoi with suggestions for places to eat and have fun, which was very helpful. The room was impeccable - beautiful and artistic, exactly like in the photos shared by the hotel. Breakfast was a great experience with a diverse buffet. And the special thing is that we had the opportunity to stay here during the hotel's opening period, so we were upgraded to a free room and also visited other room categories of the hotel. That was great and made us very satisfied when choosing to stay here.

The hotel is very well located, inside the old town. What made our stay great, was the cheerful and incredibly helpful staff of the hotel. They provided advice, support for booking different activities and transfers to the airport. It should be noted that it was noisy in the room from all the hustle on the street below. I guess this applies for all Hanoi, but if you are a light sleeper, consider earplugs for the early mornings. We had some issues with the WiFi, but they were resolved following our note to the staff.

In Vietnam, this hotel is likely one of the few that provides excellent customer service. In comparison to other Old Quarter hotels, the rooms are quite large, even though the reception area may be a bit small. There are several breakfast alternatives, such as eggs benedict, and delicious coffee. Those departing with a late flight will find it quite convenient because they may shower and spend time in the pool after check-out and before the departure. Every staff person I encountered was really friendly. I am extremely delighted that Sofia, helped me arrange the Halong Bay Cruise, and I thoroughly enjoyed my trip

Good location, friendly and helpful staff, number of restaurants in the area. Close to the train street. Although located on a busy street, it fleels very safe and no noise as we had a room to the rear of the hotel. Good value for money. Smallish hotel but, the room was modern and updated.

We stayed at this hotel twice at the beginning and at the end of our trip to Vietnam. The hotel is clean and provides very good breakfast. What we loved the most is the staff. The staff is simply amazing, they went above and beyond to help us with whatever we needed, always super friendly and very attentive. The contact with the hotel prior to our arrival was great too, including organizing airport pick up. We highly recommend staying at this hotel and should we visit Hanoi again, we will certainly come back.